About TG Technical Info Demos & Downloads Installation

Customer Service & Feedback Pricing & Purchase Support

Q: I would like to talk to someone immediately, is there a number I can call?
A: Yes, our contact information is available here.

Products

Q: Do you have a product table or page listing all of your products?
A: Yes, we recommend starting here. This page includes links to individual product pages as well as checklists for Features, Delivery, Audience, Support and System requirements. If you don't see what you're looking for, please contact us.

Q: How many Test Generator products are there?
A: One product and five different delivery solutions:
TG Desktop - Single computer
TG LAN - Network: Small or Large
TG Web - Web testing
ST - CD or non-networked test delivery

Q: What components make up Test Generator?
A: TG has three major components: 1) Test Generator - the application used by test administrators/authors and instructors, 2) Tester - the test delivery application used by test takers (students, employees, trainees) and 3) the database that stores and displays tests and test data.

Test Generator is a Windows-based application, and Tester can be a Windows- or web-based, test delivery tool.

Test Generator's Desktop and LAN solutions are Windows-based. TG Web includes a Windows test creation/administrative client and either a Windows- or Internet browser-based Tester.

Features

Q: Where can I find a listing of Test Generator's features?
A: Select the Features menu, located at the top of each page. A summary list is also available under the Updates History page. If you don't find what you're looking for, please contact us.

Q: We need to be able to offer testing in a computer lab and testing over our Intranet and distribute tests on CD. Can this be done?
A: Yes. This is a blended solution, which would include TG Web and ST.

TG Web would allow you to offer your testing in a computer lab or throughout your entire facility. You could use a Windows Tester or our web Tester.

Remote facilities that have poor or no network/Internet access could use ST, our stand-alone tester. Test results from ST test-taking sessions can be saved and returned to you for grading. For more on ST, go here or contact us.

Online Demo

Q: Is there a demo I can view online?
A: Yes, you'll find a TG Flash Demo link on our home page or click here. We also offer guided, online demos for customers interested in TG LAN or Web. Please contact us.

Q: I need to share the technical requirements with our IT department. Where can I find that information?
A: The System Requirements links are listed below. They are also available at the bottom of the Products page.

System Requirements for:
TG Desktop
TG LAN
TG Web
ST

Q: What database does Test Generator use?
A: TG Desktop and ST use a run-time version of MS Access that is included with the product installation. TG LAN can use either MS Access (LAN_msa) or Sql (LAN_sql).  If TG LAN_sql is requested, the customer will provide their own sql database.  Note: you do not have to have MS Access installed on your machine in order to use TG Desktop or ST.

TG LAN (large network) and Web use any sql-compliant databases: MS-SQL, MySQL, PostgreSQL, Oracle 9i and others.

Note: The demo download is MS Access.

Q: We are interested in TG Web, but for various policy reasons, we won't be able to install TG Web on any of our servers. Are there any other options?
A: Yes. We can host your TG Web account on our dedicated servers. Please contact us for details.

Q: Do you support LDAP?
A: Yes, AD/LDAP is supported as a purchase option with TG LAN and TG Web.

Q: Is Test Generator SCORM compliant?
A: Yes, it is SCORM (Sharable Content Object Reference Model) 1.2 compliant.

Online Demos

Q: Do you offer online demos?
A: Yes. You can call 404.876.4668 or go here to schedule a guided, online demo.

Q: Can a group (three or more) view the online demo at the same time?
A: Yes. Assuming everyone is in the same building/office, we recommend a class or conference room setting that includes a speakerphone, a computer attached to a projection system and a DSL or better Internet connection.

We can also accommodate viewings from two or more locations.

Downloads

Q: Can I download a Test Generator demo?
A: Yes, you can download a demo copy here. If you are interested in TG LAN or TG Web, please contact us to schedule an online demo, or go here.

Installation instructions? After you register and move to the download page, you'll see a Printable Installation Instructions link. The instructions are also available in our website.

Q: Do I have to fill out a registration form before I can download the demo?
A: Yes. It helps us personalize our communication with you. Also, if we know what your testing requirements are, it helps us guide your product selection.

If you're concerned about what we might do with your information, the answer is nothing - we will not sell or distribute your contact information.

Q: Once I download and install a demo, how many days is it active?
A: Your demo will be active for 30 days from the date of your install.

After Your Install

Q: I have downloaded the installer from your website. What do I do next?
A: Review the installation instructions.

Next, locate the installer file on your machine. If you don't remember where you saved it, open the Search utility under Start > Search (or Find), type in the name of the file or a portion of the file name for example, "TG2dl_TestGen-r2.4.14_Installer" or "TG2*.*" without the quotes.

Close any open applications. Next, run/open the installer and follow the on-screen instructions. Once the installation is complete, restart your computer.

Select the Start > Programs (or All Programs) > Test Generator II > Test Generator (green G icon).

The first time you open TG, you will see a Test Generator introductory screen. Important: This screen contains your temporary USER ID and PASSWORD - please make a note of this. If you don't wish to see this screen again, un-check "Show this message next time." Click OK.

Login Screen: Enter the USER ID and PASSWORD and click the Login button to enter TG.

Getting Started

Q: I've installed the demo. Where do I start?
A: If you haven't already viewed the Flash Demo, that would be a good place to start. Next, try "The Big Idea topic under TG Help > Contents.

You can always dive in and explore. If you lose your way, try any of the options listed below or contact us.

Online demonstrations - contact us to schedule a demo
Flash Demo available here
TG Help > Contents > Quickstart - The Big Idea
TG Help > Contents > Tree Directory
F1 contextual help

Q: I've created several tests. If I purchase the program will it save my work?
A: Yes. Your data is stored in TG's database. You can access this data any time within your 30-day trial period. Your data is not "lost" when your demo expires.

If you won't be able to purchase before your 30-day key expires, backup your data by selecting the Tools > Backup menu on the main screen. Save your data in a separate directory outside of the TG program directory.

Once you purchase TG, you will be able to activate the program and access your data. If you purchase TG LAN, you will receive instructions on converting your TG Desktop to TG LAN. If you are upgrading to TG Web, we will provide a database conversion utility or convert the data for you.

Contact Information

Q: I would like to talk to someone immediately. Is there a number I can call?
A: Yes, please call 404.876.4668 (Atlanta, Ga).

Q: What are your business hours?
A: We are available between 8:30AM and 6:00PM Eastern Time.

Support & Maintenance

Q: If I have a support issue, how do I contact you?
A: If you are a demo user, start here. Please provide as much detail as possible:

If you are a customer, please log in here. Your username and password were sent to you at the time of your purchase. If you can't locate that information, go here to generate a new password.

TG LAN, Web and ST include support/maintenance agreements. Yearly support or free email support is available for TG Desktop. Please contact us for details.

Training

Q: Do you offer training sessions?
A: Yes. You can purchase one-hour, online training sessions during your initial purchase, or any time after that. We also provide on-site training. Please contact us for details.

Feedback

Q: Where can I go to offer my comments/suggestions/feedback?
A: You can contact us by phone or email. We also have a Feedback form and a Survey form.

Pricing

Q: Is pricing information available online?
A: TG Desktop and TG LAN pricing is available on our purchase page. We don't publish pricing for TG LAN, TG Web and ST because of the number of product and configuration options -- it can get confusing.  To help us match the right TG product to your requirements, please fill out a testing profile or contact us <link to contact page>.  We also recommend scheduling a guided, online demo.  It's an effective way of learning more about TG and making sure we meet your testing requirements.  If you're in a rush to make a decision, please call us.

Purchase Options

Q: What are my purchasing options for TG LAN, TG Web or ST?
A: We offer various subscription and direct purchase options. Please contact us for details.

Q: Can I purchase TG online?
A: Yes, you can purchase TG Desktop or TG LAN from here, or contact us to order by phone. TG LAN, TG Web and ST are not available for purchase online.  Please contact us for product and pricing details.

TG LAN, TG Web and ST purchases are not available online. These sales usually involve more customer contact and a quote specific to your testing requirements.

Q: Do you provide product customization?
A: Yes, we do offer development/customization services. Please contact us if you would like to discuss your requirements in more detail

Q: What forms of payment do you accept?

Q: I have installed the demo. Once I purchase TG, do I need to re-install it?
A: No, as long as Test Generator is still installed on your system (expired or not). You will receive an activation key once your purchase is confirmed.  If you have created -- and wish to keep your TG test data -- please let us know and we will help you get your data moved or converted to your new TG database.

If you are purchasing TG online, and have not yet downloaded the program, you can select the "I'd like to download the program now, with my order" option when filling out the purchase form. Once we receive payment confirmation, your activation key will be sent to you. If you wish, you can install TG in advance of receiving your activation key.

Upgrades

Q: I would like to upgrade my current TG2.2.68 version to the new TG2.4.# version. Is this a free upgrade?
A: Unfortunately, no. Please read the Updates/Upgrades Policy for more information.

We have made several changes and improvements to the program. If you would like more information, please go to the Updates History page for more details or contact us.

Q: If we purchase TG Desktop or TG LAN_msa, can we upgrade to TG LAN_sql or Web?
A: Yes. As your testing needs increase, you can upgrade TG Desktop or LAN_msa to either TG LAN_sql or TG Web.

Q: If we purchase TG LAN now and want to add Inter-/Intranet testing later on, will we be able to do that without having to start over?
A: Yes. You can upgrade your TG LAN system to TG Web.  We will provide tutorials or phone support to assist you with this process.  Converting to TG Web involves an installation update to support the web Tester. Please contact us for details.

Q: Is support free or do I have to pay for it?
A: Email support is free. If you have purchased TG Desktop, paid support/training is optional.

If you purchase TG LAN, TG Web or ST, first-year maintenance is included in your purchase price. Maintenance includes expedited email, phone support as well as free updates as long as your maintenance agreement is active.